CUSTOMER SERVICE

Order Status

You can access your order status and history by signing in to IUME Club and viewing in your account.

If you have doubts or queries about your order, you may also reach us via LINE, Instagram, Facebook

Order Processing

Most orders are processed within 1-2 business days. Orders placed on Saturday, Sunday will be processed the following Monday. Orders placed on Public Holidays will be processed the following business day.

 

Most orders are shipped on business days only (Monday through Friday, excluding Public Holidays).

Payment Options

We accept Visa, MasterCard and PayPal. When entering your credit card information, please ensure that your billing name is exactly as it appears on your credit card. For our customer’s protection, transactions cannot be processed if billing information is not 100% accurate. We reserve the right to cancel any order that does not match this criteria. All purchases are subject to bank authorization prior to processing. Only authorised purchases will be processed and shipped.

For orders within Thailand, we also accept a direct bank transfer to our company account. Please capture the transfer confirmation via your mobile device or computer and send to our processing department. Your order will be processed upon successful verification of the bank transfer.

Shipping Options

At this time, we can only accept orders to be shipped to locations in Thailand, Singapore and Hong Kong.

 

Once your order has been processed and shipped, the delivery timing for each territory will be as below:

  • Delivery within Thailand will occur within 1-3 business days.
  • Delivery within Singapore will occur within 2-5 business days.
  • Delivery within Hong Kong will occur within 2-5 business days.

Shipping Restrictions

Some items sold by IUME may require special handling as specified by individual country and / or local regulations governing the transport of these items to territories outside of Thailand. The method of shipment for these items is dictated by these regulations. At IUME, we comply with these regulations therefore the shipment of some products to certain territories may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in Thailand to which we can deliver, we will be happy to ship your full order.